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If you have event-specific questions or want to request a refund, contact the event organiser directly. You can do this by replying to your order confirmation email, referencing your order details, or sending them a message from the event listing. As the event organiser, you have the ability to change the information on any order. Use this to fix typos, change the ticket owner, or update information. To get started, go to your Event Dashboard and select “Orders” (under “Manage attendees”). Then select “Action” and click “Edit ticket buyer” or “Edit attendee info”. It’s easiest to check your email for an order confirmation from Eventbrite. Another option is to log in to Eventbrite and find the order under “Tickets”. If you don’t see your tickets, contact the event organiser and ask them to resend your order confirmation. Use Eventbrite to create codes for your event that grant discounts or reveal hidden tickets.
Log in to your Eventbrite account and click “Create event” to get started. Hidden tickets will not appear to attendees unless they have an access code. To hide a ticket, go to “Tickets” in your event and select your ticket type. Then, select “Advanced settings” and change the visibility to “Hidden”. Your group page is in the “Tickets” section of your Eventbrite account. Then scroll to “Groups” below any tickets and liked events.

  • If the organiser has turned on seat selection, you’ll see “Buy on map”.
  • To get started, visit the event page and select “Tickets” or “Register”.
  • You can link your account to Eventbrite to process payments if you’re organising an event in the U.S. or Canada .
  • The checkout experience for attendees is the same as with Eventbrite Payment Processing .
  • Once you complete your order, you’ll receive a confirmation email with your tickets and seat assignments.
  • Contact Eventbrite with your Eventbrite account email address to set this up.

You can let attendees pay by check, invoice, or at your event when you enable offline payment options. From your event’s Manage page, go to “Payment Method” (under “Payments & Tax”) to get started. Eventbrite doesn’t process offline payments or creates invoices, but you’ll still be able to track the orders in reporting. By default, the payout country and currency for your event is set to match the settings for your last paid event.

Get A Receipt For Your Tickets

Instead, click “Contact the organiser” to request the update to your order. Use the Eventbrite Organiser app for Android to create and edit your events. To get started, download the app in the Google Play Store and log in with your Eventbrite account. With the Eventbrite Organiser app, you can sell tickets and assign seats using your mobile device. If you have to postpone or reschedule your event, make sure to change your event status to “Postponed” first. what’s an impressum Then, email your attendees and respond to refund requests from attendees who can no longer attend. You can update your date and ticket settings once your new date is confirmed. You can see the number of tickets sold and sales made on each device with the “Device Sales Summary” report. To run and export the report, go to “Event Reports” (under “Reports” in your manage event menu). Then choose “Device Sales Summary” in the “Report Type” drop-down menu.
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If you received your payout, you can refund orders with your debit or credit card. The Audit report provides insight on your inventory, ticket allocation, holds, and potential net sales. Use it before your event to plan and after your event to settle with artists and agents. Then choose “Audit Report” in the “Report Type” drop-down menu. The Sales Summary shows sales for ticket types and non-ticket items in the same report. Then choose “Sales Summary” in the “Report Type” drop-down menu. With Eventbrite, you can collect donations using a custom ticket type.
Choose a ticket delivery method for your event so your attendees know to print their PDF tickets or pick them up at the venue or box office. “eTicket” is selected by default but if you’d rather have attendees pick up their tickets at the box office, unselect “eTicket” and select “Will call” instead. The email campaign feature in Eventbrite Music makes it easy to engage with attendees and market upcoming events. The Organisation Settings section of your account covers details that apply across events and venues, such as organiser information, user permissions, and payout details. Yes, you can leave a group by changing to an individual registration, transferring to another group, or canceling your registration for the event. Go to the Tickets page in your Eventbrite account and click to manage your order.
Group registration lets attendees join groups for your event. Group registration isn’t required for attendees to buy groups of tickets. Go to “Order form” and select, “Activate group registration” to get started. Create a new group or join an existing group when you register for an event. Go to the event listing, select your tickets, and enter a new group name to create a new group. To join an existing group, select your tickets and enter the name of the group you want to join. If you already registered and want to join or create a group, go to “Tickets” in your Eventbrite account. By default, your attendees will have 8 minutes to complete their order, but you can increase or decrease this time limit.
To register for an event using Eventbrite Payment Processing, attendees must choose their ticket, enter registration information, and complete their purchase. The event organiser and ticket buyer both receive an order confirmation email when an order is completed successfully. View and manage orders from all your events under “Orders” in your account. Find the order you want to view and select the order ID number to review the order, edit details, resend the confirmation email, and more. You can add a message to display once ticket sales end for your event.
When you use Eventbrite Payment Processing for paid-and-public events, you can allow attendees to transfer to a different ticket type or event. To get started, go to your event dashboard and select “Registration Transfers” . Organisers can turn off the option to receive copies of order confirmation emails for completed attendee orders to events. To do this, uncheck “Order confirmations from my attendees” in the Email Preferences section of your Eventbrite account. A prebox ticket is a printed ticket that will be paid for at a later date (also known as a “pre-print” or a “consignment” ticket). With Add Attendees, the Eventbrite Organiser app, and a Star or Boca printer to print tickets, it’s easy to manage prebox tickets for your event.
To support, payment transactions on Eventbrite where both the issuing bank and acquirer bank are located in the European Economic Area are subject to SCA with 3DS2.0. Purchasers have to complete the authentication requirement for the issuing bank to purchase tickets. Create early bird tickets that make your attendees want to buy now. Create group tickets (like “buy one, get one” or table tickets) to encourage attendees to bring their friends. To get started, go to “Tickets” and create a new ticket type. Then update your settings to prevent overselling or show how many tickets are left. Attendees can go straight to an organiser’s event listings, or quickly save them for later. You can change the email address on your Eventbrite account when logged in. To do this, just go your Account Settings page, then select “Change” under your email address. After you update the email address, you’ll be asked to enter the password on the account to make the change.

How To Change Your Payout Country And Currency In Our New Event Creation Experience

The events listed in this article cover everything from changing your event type to creating an event with multiple dates and times. Our flexible event creation process makes it easy to set up your next event and collect registrations from attendees. To use Google Universal Analytics with Eventbrite, create a new property in your Analytics account and get the tracking ID. Then go to “Tracking pixels” (under “Marketing”) and select “Add new pixel”. Eventbrite automatically adds in the rest of the tracking pixel code to your checkout.
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The “Registration Transfers” feature lets attendees transfer to-and-from a ticket or event to another ticket or event. If you’ve enabled Registration Transfers for your event, but want to disable, return to your Event Dashboard and select Registration Transfers . Then remove the “Registration Transfer” option and save your changes. As the event organiser, you can issue refunds at any time. Normally, refunds come from the remaining payout for your event.

Why Was I Charged Multiple Times For An Event?

To get started, go to “Orders” (under “Manage attendees”), find the attendee you want to transfer, and choose “Transfer attendee”. To help, Eventbrite asks your attendees to agree to marketing. Eventbrite automatically removes unsubscribed users from your emails. Eventbrite provides free email and invitation tools to help you get the word out about your event. This is normally due to a typo in the email address entered in the Payments & Payouts section of your event’s Manage page, but could be related to an unconfirmed PayPal account. Check the email address entered and feel free to reach out to PayPal directly if the email address appears to be correct and simply needs to be confirmed in their system.
Depending on the event’s refund policy, you have the option to request a refund directly from there or to contact the organiser about your tickets. Use the Eventbrite Organiser app to check in attendees at your event. First, go to the App Store or Play Store, download Eventbrite Organiser, and log in with your Eventbrite account. Check attendees in manually or by scanning their tickets. Create an event to sell tickets on your website and social channels with Eventbrite. First, choose to host your event online or at a live location. As a last step, choose which information to collect from your attendees before publishing your event.
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You can refund all paid orders and cancel all free orders from your event at the same time. To cover refunds for paid orders, you need to have enough remaining funds in your event or add funds with a credit or debit card. Go to “Orders” and select “Issue multiple refunds” to get started. Provide full or partial refunds to your attendees onsite what’s an impressum with the Eventbrite Organiser app. For card purchases, you need to wait up to 24 hours for transactions to settle. Refunds for card purchases should return within 5 business days in the U.S. (7 days outside of the U.S.), depending on the card provider or bank. Sell tickets right from your website or blog with our website integration.

What Do Eventbrite Tickets Look Like?

Just select Cancel Order or Request a Refund to cancel your registration, or choose Transfer to change groups or change to an individual registration. Each ticket you sell has a unique Order ID, Barcode number and QR code. The best way to ensure that attendees don’t share tickets is to use our Eventbrite Organiser mobile app to scan tickets at your event. Go to “Tickets” in your Eventbrite account to update order information, like your name and email address. If you don’t see this option, the event organiser has disabled it.
Edit or delete a single date in your recurring event schedule by going to the calendar under “Schedule”. If you change the date or time of an individual occurrence, be sure to email any registered attendees to communicate the change. Use third-party apps to get more functionality with your Eventbrite account. Click an app to see how to add it to your account and what support options are available. These apps are created and managed by outside developers. Contact the app developer if you have questions about pricing or troubleshooting.
Credits let you easily refund orders and secure sales on other events you plan to host. Like all refunds, you issue credits to your attendees directly. If someone registered a ticket on your behalf, you can claim your ticket from the email you received from Eventbrite. By claiming your order, you can access your ticket at any time online in your Eventbrite account and in the Eventbrite app for iPhone and Android. what’s an impressum To claim your ticket, just hit “Claim Your Order” in the email you received. You’ll be taken to Eventbrite to log in or set a password. Wherever you’re located, you can use the Eventbrite app for Android (Android version 5.0 and above) to find, purchase tickets to, save, and even share events that you’re interested in. You can also use the app to reference tickets to events you’re registered to attend.